Customer Service Specialists
Reliable customer service is at the very core of any well-functioning business. Not only is it an essential component of customer retention, it also promotes client acquisition as loyal customers play a key role in developing referrals. Client care is offered across a variety of mediums and is on offer 24 hours a day, 7 days a week. GIMO doesn't berlieve in lengthy waiting times: requests must be handled in under thirty minutes, and customers should never be left in the dark.
Our London-based call centre is equipped with multilingual customer service specialists who help you manage an important component of your business. Our team is made up of multilingual specialists who play a vital role in managing your account by handling inbound and outbound calls to help with any queries a client needs resolving. As well as English, our well versed representatives operate in an array of foreign languages, including Dutch, French, German, Greek, Italian, Spanish and Japanese.
The latest innovation in customer services is live chat, which enables customers to receive assistance from a live representative at the decision making point. This advance is likely to increase customers' trust in your service, as they can benefit from immediate help with a simple click of their mouse. Live chat has the potential to truly improve the quality of client care on offer and, if used effectively, has the power to increase your website revenue, improve customer retention rates and customer satisfaction.
We offer a comprehensive email solution to handle the flow of client faxes and emails quickly. Client emails are shared by all our customer service representatives to limit waiting time. Our fax and email management system is equipped with a search feature for correspondence that has been sent and received by your company, and is protected from spam and viruses to ensure your archives remain organised.