Social
Client Care Executive - Dutch Speaker
Job Description

Global Interactive Marketing Online (GIMO) specialise in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker and Casino industries. Due to the growing demand for our services, we are now recruiting for a “Customer Service Executive – Dutch Speaker” to join our creative workforce on a full time permanent basis.

THE ROLE

Working within our Customer Service Department, the main purpose of this role is to manage our Dutch speaking customer base. You will be communicating with customers via email, online chat and telephone to answer to their requests in order to maximise the revenue generated from such customers. You will also be required to attend monthly product meetings to contribute to the success of the brand.

 

The Ideal Candidate will:

  • Be a fluent Dutch speaker as a mother tongue level
  • Have a previous experience working as a customer service executive
  • Have a good understanding of customer service in an online business
  • Be a good communicator and problem solver
  • Be computer savvy
  • Have an ability to understand customer needs and respond to them
  • Must be able to work on a shift basis: our hours of operation are Monday to Sunday, from 8am to 11pm

 

THE COMPANY

Established in 2006, we are based in the Waterloo/Southwark area with circa 150 employees working for us in London, and an additional 380 employees working globally as part of the group. Focusing on mobile and online Poker, Casino and Sports Betting products in major European markets, we have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.

We are situated In Southwark with London Bridge and Waterloo a stone throw away, meaning we have great train line connections for you to come to work no matter where you live in and around London. We have a great office atmosphere backed by friendly colleagues.

Key Skills

Dutch, Customer Service, Marketing, Content Translation

Office Cleaner
Job Description

We currently have a vacancy at our SE1 offices (near Southwark tube station). We are looking for a new team member to join our small team of housekeepers. This is a varied and busy role; we will definitely keep you on the move!

We require a cleaner/ housekeeper to work 40 hours per week, Monday to Friday 12 p.m. to 9 p.m.

Responsibilities:

  • Ensure that the office is cleaned to an excellent standard, including toilets, two kitchens, desks, floors, windows, empty bins, etc...
  • Occasionally sit at reception and help cover phones. Ensure that all procedures are followed, including health and safety, cleaning rotas/schedules, etc.
  • Clean off-site premises as and when.
  • This position also requires attendance at the company flat (situated 2 minutes from the office).
  • Run errands.

Requirements:

  • The candidate must have a good level of English language skills and have previous experience as an office cleaner.
  • The candidate must be presentable, friendly and professional.
  • The candidate must be a team player and do what is required, including: reception, running errands and whatever else may be required.
  • You will be required to provide references for your last 3 employers covering the last 5 years.

All candidates who are selected will be interviewed and will be required to work a trial shift.

Please bear in mind that due to the large numbers of applicants that we will be unable to contact everyone who has applied. If you do not hear from us within 10 days, please assume that you were unsuccessful in this instance.

We are looking to interview immediately.

Key Skills

Cleaner

CRM Manager Casino
Job Description

Global Interactive Marketing Online (GIMO) specialise in all aspects of online marketing, website and online Casino and Poker and Sports Betting industries. Due to the growing demand for our services, we are now recruiting for a “Casino CRM Manager” to join our creative workforce on a full-time permanent basis.

 

THE ROLE

Working within our marketing team and reporting into the company CEO, the main purpose of this role is to cover the full CRM process, from concept through to fulfilment and analysis, ensuring a high level of targeting and quality of execution that provide a best in class customer experience and drive improved commercial performance. The successful applicant must be a result oriented and proven revenue manager who is customer focused and possesses strong commercial awareness and analytical skills.

 

Your main responsibilities will include, but not be limited to:

  • Manage the full CRM process from the planning and costing, to building and execution of a campaign.
  • Increase the retention and reactivation rates and average turnover per user for Casino customers.
  • Create multi-channel campaigns across Email, SMS, Push Notification, Onsite-Personalisation, Social Media and Direct Marketing to improve customers engagement rates.
  • Plan operational and promotional actions supporting long-term marketing strategy to increase sale, reduce churn, improve player life time value and therefore support net revenue growth.
  • Understand and profiling players to create sophisticated customer segmentation and tailored offers.
  • Ensure CRM campaigns are consistent, attractive, cost effective, relevant and aligned with other areas of the business, at all times.
  • Regularly liaise with the marketing, product, analytics and territory teams to design marketing initiatives and test new innovative ideas to increase the number and value of players.
  • Work with the designer and copy-writer team to ensure consistency of automated and ad hoc bonus campaigns content in accordance with brand guidelines.
  • Ensure compliance with all applicable regulations and legislation and that all risks within areas of responsibility are identified and managed effectively.
  • Proactively manage budget to meet the desired balance between ROI and spend.
  • Monthly and quarterly analyse all results against agreed objectives delivering clear and concise reporting to the casino teams and CEO.
  • Ongoing review of daily and weekly performance of key business KPI s and player behaviours with the aim to make quick adjustments where required and/or identify opportunities for automation.
  • Monitor competitor’s campaigns in order to understand trends in the industry and improve strategy.

 

The Ideal Candidate will:

  • Have the ability to communicate at all levels of the organization, both verbally and written, in English.
  • Have proven, relevant work experience, particularly with managing CRM operations and promotions.
  • Have deep knowledge and understanding of online casino activities, experience in the industry and passion for our Casino products is a must.
  • Be self-motivated, pro-active and have ability to work under pressure and on own initiative.
  • Be able to work at a fast pace, whilst still showing meticulous attention to detail.
  • Have excellent planning, organizational, prioritization and project management skills.
  • Be commercially minded, data literate with strong analytical skills and comfortable in using raw data to draw useful conclusions and make up decisions.
  • Be innovative and creative, a lateral thinker with the ability to understand and adapt to market trends.
  • Have the ability to multi-task, manage multiple assignments and able to think about new approaches to solve problems.
  • Have knowledge of CRM systems and processes, previous experience with Optimove is a plus.
  • Have knowledge of HTML coding & Dreamweaver

 

THE COMPANY

Established in 2006, we are based in the Waterloo/Southwark area with circa 150 employees working for us in London, and an additional 380 employees working globally as part of the group. Focusing on mobile and online Poker, Casino and Sports Betting products in major European markets, we have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.

Key Skills

Online Casino, CRM, English, Digital Marketing 

Casino Marketing Manager - French speaker
Job Description

Global Interactive Marketing Online (GIMO) specialise in all aspects of online marketing, website and online Casino and Poker and Sports Betting industries. Due to the growing demand for our services, we are now recruiting for a “Casino Marketing Manager" to join our creative workforce on a full-time permanent basis.

Reporting to the Country / Operations Manager, you will be responsible for driving customer retention on the Belgium market. You will make sure campaigns are properly targeted and planned with a view to offer customers a world class experience.

Responsibilities :

  • Driving customer retention / reactivation strategy for Casino.
  • Managing the CRM execution (newsletters, SMS, push notifications).
  • Setting-up and implementing new campaigns / promotions in a fast-paced environment.
  • Producing reports, analysing performances and identifying news ways of optimising efficiency and results.
  • Working closely with Marketing, Design, QA and Customer Service teams to maintain excellent communication and coordination.
  • Updating the website on a daily basis (CMS / banners).
  • Be an industry expert, constantly monitoring competitors’ activities.
  • Have a strong team ethic, working effectively as part of a team.

Key attributes  :

  • Native level of French, both written and spoken
  • Good command of English
  • Good understanding of implementing / managing multi-channel campaigns.
  • Great organisation and strong attention to detail
  • Excellent team player and communicator
  • Previous experience in online Casino Marketing role

Company:

Established in 2006, we are based in the Waterloo/Southwark area with circa 150 employees working for us in London, and an additional 380 employees working globally as part of the group. Focusing on mobile and online Poker, Casino, Bingo and Sports Betting products in major European markets, we have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Flash Design, Content, Analysis, Software Development and Customer Service.

We are situated In Southwark with London Bridge and Waterloo a stones throw away, meaning we have great train line connections for you to come to work no matter where you live in and around London. We have a great office atmosphere backed by friendly colleagues.

Key Skills

Online Marketing, Casino, Poker, Online Gambling, CRM

When you choose GIMO as a career, you will join a group of talented and motivated professionals.

We offer all our employees opportunities to learn and develop their skills within a vibrant and friendly working environment. To join us our team please send your CV to

[email protected]