Reliable customer service is at the very core of a well-functioning business and its importance should not be under-estimated. Not only is it an essential component for customer retention, but also client acquisition, since loyal customers play a key role in developing referrals. Client care is offered across a variety of mediums and is on offer 24 hours a day, 7 days a week. Lengthy waiting times are not acceptable here; requests are handled in under thirty minutes and the customer is never left in the dark.
Our London based call centre is equipped with multilingual customer service specialists who play a vital role in managing your account by handling inbound and outbound calls to help with any queries a client needs resolving. Alongside English, our well versed representatives operate in an array of foreign languages, including Dutch, French, German, Greek, Italian, Spanish and Japanese.
The latest innovation in customer service is live chat, enabling customers to receive assistance from a live representative at the decision making point. This advance is likely to increase customers' trust in your service as they can benefit from immediate help with a simple click of their mouse. Live chat has the potential to truly improve the quality of client care on offer, and if used effectively, has the power to increase your website revenue, improve customer retention rates and customer satisfaction.
We offer a comprehensive email solution to handle the flow of client faxes and emails quickly. Client emails are shared by all our customer service representatives to limit waiting time. Our fax and email management system is equipped with a search feature for correspondence that has been sent and received by your company, and is protected from spam and viruses to ensure your archives remain organised.